In today's fast-moving business environment, you need to look after your customers. In order to do this as efficiently and effectively as possible, you need to provide them with the level of service over and above your competitors. If you have members of your team out on the road, it can be a real competitive advantage to know where they are at any given time.

There are several solutions on the market that will help track your vehicles or physical assets, but few that will look after your mobile staff while ensuring that you can stay in contact - via their phone - in an easy and cost-effective manner.

Want to Improve The Way You Do Business?

• Manage and design better workforce schedules
  
• Stay informed of your resource's progress
  
• Ensure employee's safety
  
• Provide customers with accurate ETA of service teams or deliveries
  
• Web - view worker locations via maps on the web
  
• Reporting - historical reports for route histories and more
  
• Alerts - alerts you when a mobile has left an area
  
• MMS - send location maps via MMS to MMS handsets out on call

This is where O2's new Location Based Services can give you the strategic advantage. O2 works with two partners - Mapflow and Cyantel - to ensure that their customers can benefit from being up-to-date in real time as to their work forces whereabouts.

TeamView from Mapflow is a set of automated web and reporting services that can noticeably improve the effectiveness of a firm's mobile field sales and service technicians. TeamView provides companies with a non-intrusive means of extending critical management control processes, to include staff when they are outside the normal office confines.

At TeamView's core is the ability to locate and message any existing mobile handsets, through connections with the mobile networks. Around this capability TeamView provides a set of analysis and reporting functions, creating a digital dashboard of mobile workforce activity and performance. TeamViewOnline is Mapflow's hosted instance of TeamView, offered as an ASP service. TeamView offers a variety of pertinent Automated Reports that are available either online or as a set of management reports delivered via email or FTP.

Mobile Resource Manager from Cyantel enables any business using a PC with internet access to view the location of their mobile workers using location information from the O2 phone network. Mobile Resource Manager is exclusively available in Ireland to businesses using the O2 network.

Mobile Resource Manager requires no special hardware or tracking devices, and works with all GSM/GPRS/3G handsets, PDAs & laptops (fitted with mobile SIM Cards), Blackberry devices etc. It can be set up in minutes, and with no software to install, Mobile Resource Manager is easy to use and instantly productive.

Both of these Location Based Services from O2 offer businesses improved efficiency, greater responsiveness and enhanced customer service. They also provide the tools to gather staff location data on a regular basis, enabling you to analyse working patterns, to ensure you get the best from your team - and that they get the best from each other.

To find out more about how they could benefit your company, call Commercial Wireless on 1850 86 86 86 or email info@commercialwireless.ie

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