Wireless Expense Management with Mobile Activity Intelligence

Proactive Cost Control for Mobile Enterprises

Smartphones are one of the fastest growing expense lines in the enterprise. Actual costs are usually much higher than negotiated rates because of unpredictable usage. And network quality remains inconsistent. Companies have not had access to real-time usage or operator performance data, so smartphones have been an expensive blind spot for many organizations.

Mobile Activity Intelligence gives IT, finance, and the end-user a detailed view of phone usage, cost drivers and service quality. This wireless expense management solution allows companies to optimize service plans and improve their negotiating leverage through a better understanding of the actual mobile activity and network performance. Plus accountability for cost and the tools to control it can be distributed to the business units and end-users, moving IT out of a policing role.

How Mobile Activity Intelligence Enables Proactive Wireless Expense Management

Full Usage Visibility

• Daily voice, SMS, and data usage visibility so your company can quickly respond to usage spikes or exceptions before they result in large bills
  
• Across smartphones
  
• Across operators
  
• Across employee-billed and company-billed phones – today companies have minimal visibility into the activity of phones that are expensed by the employee, even when they are paid for by the company

Real-Time International Roaming Control

• Configurable alerts to notify user and admin when roaming starts and usage thresholds are reached
  
• List of current international roamers and their roaming voice and data usage
  
• Patterns of activity by user and roaming country to identify most active and least active

Service Quality Monitoring

• Signal strength to identify geographic areas and end users suffering from poor reception
  
• Dropped calls to gauge reliability of network
  
• 3G availability to monitor high-speed network access

Event Center

• Activity thresholds (e.g., # of SMS sent)
  
• Security indicators (e.g., SIM card changed)
  
• Alert triggers

Billing Plan Integration

• Allowances (voice / SMS / data)
  
• Upgrade eligibility

Activity Pattern Analysis

• Homezone to identify wireless call volume taking place in or near company sites
  
• Mobile-to-mobile
  
• Operator-to-operator
  
• Country-to-country

Exception and Abuse Control

• Inactive phones
  
• Activity spikes
  
• Toll calls
  
• Overage