 BlackBerry® Management
Advanced BlackBerry Smartphone Management and Wireless Cost Control
BlackBerry smartphones are not just for voice and email. They are computers and require a data-driven approach to security, cost, and quality management. MobileIron's patent-pending data virtualization technology creates a central view of BlackBerry smartphone content, activity, and applications to give IT and users real-time intelligence and control across the enterprise. The MobileIron Virtual Smartphone Platform is packaged as an easy-to-install physical or virtual appliance that plugs into a BES-based corporate network and is up and running in less than a day.
MobileIron is a member of the BlackBerry Alliance Program and committed to helping businesses get the most value from their BlackBerry deployments.
Read below for more information on the value MobileIron brings to a BlackBerry deployment.
Multi-OS Smartphone Management
Many organizations deploy BlackBerry smartphones to the majority of their employees, but support a handful of other smartphone platforms as well, which they wish to secure and manage at scale. MobileIron provides a central console from which all smartphones can be managed.
- Full smartphone device inventory
- Security and policy management
- Remote lock and wipe
- Service book provisioning
- Location and mapping
- End-user self service
- Restore and migrate
- Broadcast SMS
- Application inventory and distribution
- File distribution
- Persistent logs and audit trails
- Dashboard-driven web interface
Advanced Troubleshooting
BlackBerry smartphones are mission-critical tools. Email is the lifeblood of the organization. When something goes wrong, IT needs to be able to quickly identify and fix the issue. But IT also needs to be proactive and spot issues before they happen. MobileIron advances helpdesk capabilities through remote control to fix known issues, and monitoring of service quality to proactively identify service gaps.
- Remote control
- Real-time
- Permission-based
- BlackBerry details – memory, device, application details
- Service quality monitoring
- Dropped calls
- Signal strength
- 3G availability
- Service quality analysis
- Most impacted users
- Dropped call locations
Real-Time Wireless Cost Management
Smartphones are one of the fastest growing expense lines in the enterprise. Actual costs are usually much higher than negotiated rates because of unpredictable usage. Companies have not had access to real-time usage data in the past, so smartphones continue to be an expensive blind spot for many organizations until the bill arrives. MobileIron gives IT, finance, and the end-user a detailed view of phone usage and cost drivers as they happen. Companies can both optimize service plans and distribute accountability to the business units and end users.
- Visibility and reporting
- Across voice, SMS, and data
- Across operators
- Across employee-billed and company-billed phones
- Real-time monitoring of international roaming
- Alert when roaming starts
- Alert when usage thresholds met or exceeded
- Exception and abuse control
- Inactive phones
- Activity spikes
- Toll calls
Security for Employee-Owned Phones
Over 80% of new BlackBerry smartphones sold today are bought directly by consumers. BlackBerry is not just a business solution. As a result, more and more personal devices are being connected to the enterprise. Company and personal data are getting mixed. Enterprise data boundaries must be enforced to balance security and privacy. MobileIron offers granular policies and actions to preserve privacy while protecting corporate data.
- Ownership designation for each phone
- Employee-owned
- Company-owned
- Privacy policy
- Track activity, content, or neither
- Apply based on group membership or phone ownership
- End-user control of SMS and contact handling
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